一、科室基本情况：我院国际医疗部是于2015年12月开诊的特需医疗科室，主要面向来郑州工作、学习、生活的外籍人员，特别是有语言交流障碍的外国患者，是医院对外交流的一个窗口门诊科室，位于肝病医学中心一楼，不设病房。通过与其他科室通力协作，整合医院优质资源，为外籍患者提供各临床专业的门诊及住院诊疗服务。科室对就诊的外籍患者主要实行微信预约和电话预约就诊，特殊情形下也提供非预约就诊服务。另外，在保障外籍患者正常诊疗服务的前提下，也为国内消化疾病患者提供正常的诊疗服务。通过提前预约，患者提供大概病情，科室负责联系需要前去就诊的其他专业科室，并在整个诊疗过程中全程陪诊。

二、医务人员配备：国际医疗部共有工作人员主任医师、主治医师和医师各1人，其中博士1人，本科2人。科室工作特色：1.对外籍患者以英文为主的工作语言，所有工作人员需要熟练掌握一门以上的外语，可以外文接诊；2.对外籍患者实行以微信预约就诊为主的诊疗服务，实行预约制、会诊制（我科室和就诊科室会诊）、全程陪诊的一体化医疗服务；3.注重保护患者隐私，未经患者许可，不向任何无关人员泄露患者健康信息；4.实行VIP优先就诊通道，避免长时间等待。

1、 Basic information of the Department: the International Medical Department of our hospital is a special medical department opened in December 2015. It is mainly for foreigners who come to Zhengzhou to work, study and live, especially foreign patients with language communication barriers. It is a window for the hospital's external communication. The outpatient department is located on the first floor of the liver disease medical center, without wards. Through the cooperation with other departments, the hospital integrates high-quality resources, and provides outpatient and inpatient services for foreign patients. The Department mainly carries out wechat appointment and telephone appointment for foreign patients, and also provides non appointment service under special circumstances. In addition, on the premise of ensuring the normal diagnosis and treatment services for foreign patients, it also provides normal diagnosis and treatment services for domestic patients with digestive diseases. By making an appointment in advance, the patient provides the general condition, and the Department is responsible for contacting other professional departments that need to go to see a doctor, and accompany the whole process of diagnosis and treatment.

2、 Medical staff: there are 1 chief physician, 1 attending physician and 1 physician in the international medical department, including 1 doctor and 2 undergraduate students. Department work features: 1. For foreign patients with English as the main working language, all staff need to be proficient in more than one foreign language, and can receive medical treatment in foreign language; 2. Implement wechat appointment based diagnosis and treatment service for foreign patients, implement the integrated medical service of appointment system, consultation system (consultation between our department and the treatment department), and whole process accompany; 3. Pay attention to the protection of patients' privacy Without the permission of the patient, do not disclose the patient's health information to any irrelevant personnel; 4.VIP priority access should be implemented to avoid long-term waiting.